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Best & Worst Things About This Career

"The best part of the job is that I get to set my own priorities. I am able to decide how to manage my day and how to get my work done in a timely manner. There are two things that make the job frustrating: after spending days on a claim and coming up with questions to ask, I often have to wait months to get a response and by that time I have forgotten what the claim was about and have to re-examine it. The other frustrating part is getting calls from brokers or companies wanting their money."

"The best part of my job is its diversity; I'm able to work on different tasks depending on the day and the correspondence received. You never know everything in this job, and it keeps you thinking and planning ahead on a regular basis. Worst part? There are times I'm very busy, but it can be hard to predict when those will be. I try to prioritize my workload, instead of taking on everything in exactly the order that it crosses my desk."

"The best part of the job is that it is not fast-paced. The worst part of the job is that it can get rather tedious at times. The hours are good and having a fixed schedule is usually a good thing. It makes it easier to plan things and lets me have time to go to the gym. We do have flex hours which means you can start any time before 9AM and leave any time after 3PM."

"The best part of the job is dealing with various people, trying to explain benefits to the employee attempting to obtain a wage statement. The worst part of the job is dealing with medical providers who submit their bills and believe that they should be paid in their entirety. In Massachusetts, the Department of Industrial Accidents set rates for different procedures and medical appointments. Most of the time the medical providers do not agree with the rates."

Tips for Succeeding in This Career

"The main thing is to realize that it can take six months to a year before you are comfortable with knowing most aspects of the job. I have been doing it for a decade, and there are still things I don't know. You have to be patient and be willing to accept constructive criticism during your training period."

"1. Be open to learning as much as you can at your own pace. Taking insurance courses provides a background that is invaluable and gives you a perspective for your job and for your personal finances. 2. Be receptive to suggestions and assistance from your co-workers. Make every effort you can to be a team player."

"I would advise students to take advantage of any educational opportunity after school that they can get. You have to constantly keep up-to-date with your skills and knowledge of whatever industry you're in. If you find an employer that offers job training or will pay for further education, it is wise to take advantage of that. My own employer has paid for my MBA as well as two professional certifications that I received. It is hard work but well worth the effort."

"Anyone who would like to become a worker's compensation adjuster has to work his way up. You can start as a clerk who types state forms for the adjuster and move to a "medical-only" position which entails working with the employer making sure that the employee is working and not losing any time from work. A medical-only adjuster does the same kind of work that a lost-time adjuster performs, but the employee does not receive any wage differential for working. The next level is a lost-time adjuster level 1. These adjusters handle claims where an employee is out of a work for a certain period of time. The final level is a complex adjuster who handles death claims, severe injury claims and very complex claims."