School and Career Surprises: Tips From People on the Job
Each comment from a operations manager includes their career and school ratings.
Career: "The variety of daily tasks is surprising. Also, my responsibilities have a major effect on my organization."
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Career: "I was surprised to see that you had to use a lot of regression models and develop algorithms for a position that mainly involves manual labor. Operations Research Management is a crucial program to study in the field of Economics if you wanted to go into logistics. Even though I manage the warehouse and operations of the company, I spent a good amount of my time entering data and creating spreadsheet reports about the daily tasks and projected tasks to complete."
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School: "I was surprised that about 75% of people in my major were females. I was also surprised at the number of required classes that were focused on quantitative aspects."
Career: "I was surprised how quickly I could advance in my field. On a related note, I was surprised at how an increase in responsibility doesn't necessarily equate with an increase in compensation."
+/-Best & Worst Things About This Career
As reported by people currently doing the job
"The best part of my job is keeping an adequate number of top-notch delivery teams at each account. Recruiting and training are fundamental to keeping on top of things. The worst part of the job is making a profit at each account when the high "exceptions" rate in this business makes it nearly impossible to avoid spending money on returns. One example is the need to make a delivery no matter what the problem. In some cases the team has to hoist furniture through a second floor window, which is both expensive and time-consuming. Our company will pay the delivery guys extra but the client in most cases will not reimburse us."
+/-School : BS, General Business, Bentley College
Career: Director Of Operations, currently based in Massachusetts
"Every day has new and ever changing challenges. Customer and employees interaction is a vital part of the business day and daily quality and quantity performance is tracked. The pace of the work is very fast and ever changing. Sometimes customer expectations or demands are not being met and normally recovery comes down to my department making the "heroic recovery" while this is rewarding, it can be very frustrating. Sometimes employee turnover can be a problem, especially when there is turnover in the night warehouse - poor quality selection leads to delivery problems and at worst customer dissatisfaction and at times loss of a customer. It takes hours and days to gain the confidence of a customer, it sometimes only takes one small error that will lose the same customer."
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"The best part of my job is conducting legal and industry research to make sure that I am up on all current issues as they relate to the claims that I manage. Outside attorneys are often consulted for opinions and to help handle the litigations we may be involved in. The worst part of my job, which ironically can be the most rewarding part of the job also, is dealing with difficult people issues. Employees have different strengths and weaknesses and must be dealt with in a sensitive and caring manner if you want to get the best out to them. This can be difficult, especially when an employee refuses to see the good in another employee."
+/-Tips for Succeeding in This Career
Helpful info from insiders
"This position requires someone who has extensive experience in management, someone who understands the transportation and retail industry. But whoever takes it on will also need to know how to recruit and train new drivers. This position requires travel and overnight stays. Some of our clients make deliveries seven days a week, which requires our personnel to be available seven days a week if needed."
+/-School : BS, General Business, Bentley College
Career: Director Of Operations, currently based in Massachusetts
"Education is a key element. Understanding the impact of information technology and spend a great deal of time knowing how systems such as databases, pivot tables and different types of mapping, ware house and logistics based software are essential. Understanding supply chain logistics from start to finish will be a great help to anyone entering this field. People management is also a great challenge. Any kind of preliminary job with progressive and increased responsibility managing others is a good stepping stone to operations management."
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"1. Study and take courses and designations that will enable you to do a better job -- the CPCU and ARe designations for the insurance industry, for example. 2. Take time to listen to what your employees are saying; if you do this you will come away with invaluable information and ideas. 3. Be persistent and don't give up; the job can be extremely rewarding when you persist."
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