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People reveal what surprised them most, tips they would offer others, and what they most like and dislike.
Examples of likes and dislikes:
"talking with patients and helping them with their dental needs. I also like it when children come into the office, and if they're scared I try to make them feel better. I even like dealing with insurance companies; it's like detective work sometimes and I really like that."
"getting managers to understand why compliance is good for the company. Managers look at compliance as if it gets in the way of them doing their work and sometimes it makes their work harder."
The growing healthcare industry fueled by the aging population continues to create a high demand for skilled professionals interested in a medical office career. Professionals in this field are crucial to the support of physicians, nurses, and other health care staff by handling valuable medical documentation such as appointment scheduling, correspondence, coding of procedures and diseases, and medical transcriptions. Several medical office career options exist, such as billing specialists and coders, medical secretaries, transcriptionists, and office managers. Employment may be found in a variety of settings, from private medical offices and clinics, to hospitals, medical laboratories, and insurance companies.
Medical office careers are generally ideal for individuals interested in the field of health care but do not want to treat or diagnose patients. Individuals should enjoy performing administrative duties, and most careers in medical office require strong computer and data entry skills. Some jobs in this field involve interaction with patients and require strong communication and interpersonal skills and the ability to work with people, including those that may be dealing with an illness. Other skills that are useful are organizational skills, as well as the ability to multi-task.
Although educational requirements vary by occupation, most entry-level medical office professionals are required to have a high school diploma or GED equivalent. Most employers prefer that employees that have attended a two or four year college or vocational school, with many offering programs leading to a specialized certificate, diploma or degree. For example, many schools offer focused programs, such as for medical secretaries, billers or transcriptionists. Individuals interested in management careers may be required to possess a bachelorís or masterís degree in a field such as health administration or management.
There are several specialties within medical office careers that an individual can pursue. The following are a few examples of career choices in this field: