My Education: BS - Political Science - UCLA
My Prior Experience: I worked as an Adminstrative/Accounts Manager for an organization maintaining health insurance files. Prior to that I was a Customer Representative for a city agency for seven years.
My Company: I work for a finance company that specializes in writing automobile loans for a range of customers from sub prime to A+.
Job/Career Overview: The key responsibilities of this position are maintaining contact with customers to resolve account issues, accurately inputting information into company computer system, and accessing the company's computer systems to maintain daily reports.
A typical day may require contacting numerous customers to resolve contract issues or filing missing paperwork in company's system. Time during the day is also spent resolving issues with delinquent customers. Unusual issues may also arise such as when customer are traveling overseas.
Also there may be meetings during the day with your team and supervisor. There are times when you may need to contact car dealership representatives to verify contract details. Also, if a customer is involved in an accident, there may be follow up needed to verify if the customer's insurance is current and will be paying for any damage.
I rate this career 7 out of 10.
The best part about the job is that no two days are the same. The company also provides ongoing training, both on-site and off-site, for all of its employees. There are also bonuses given yearly based on employee performance.
The worst part is that the hours are long, and at certain times of the year when work loads are heavy, the company will make overtime mandatory. You also have to work some weekends. These things are not necessarily bad, because you are compensated for pitching in to help the company during this time.
This position requires that you have a strong understanding of numbers and reading reports. Sometimes you may be looking at several documents at once, and you will have to come to a quick resolution for the problem presented. The company goal is to try to resolve problems presented by customer's that day unless more research is needed.
You should also develop strong interpersonal skills since you will be dealing with many different clients during the day. You should be able to come across as competent and professional over the phone as well as in person.