My Education: BS in Business Management, University of Phoenix
My Prior Experience: I have worked as a customer service rep for various companies. I've also worked as an administrative assistant in the transportation industry.
My Company: I work for a company that sells nutritional products and workout programs. It is also are a multi-level marketing business.
Job/Career Overview: My primary responsibility is to answer phone calls from people that are helping our company sell products in a friendly and caring manner. I assist them with taking orders for our exercise programs that are available on DVD and with shipping issues (sometimes orders get lost).
Folks also inquire about their commissions and royalty payments. Sometimes they don't understand how much money they are eligible to get, so I have to explain to them how we pay them based on the products that they sell. I also give them ideas for ways to let people know that they have exercise DVD's and supplements for sale. They need a lot of help and have a lot of questions for me to answer. I also help them by responding to their emails at times when they don't feel like calling us. Sometimes it is necessary to use the fax machine if we are receiving a cancellation request from someone that no longer wants to help us sell our products.
I rate this career 1 out of 10.
The worst part about my career is that it is very fast-paced and stressful and people are not always pleasant to speak to. I get very tired and frustrated speaking on the phone to people all day. They also call when the company is having problems with the website not working correctly. There are also a lot of calls from people that don't know how to use the internet or a computer and they expect me us to help them out.
The best part about my career is that I have very nice coworkers and we always help each other out and support each other.
I would recommend that you exercise the virtue of patience because if you are not a patient person, you will not enjoy this career. Learn how to handle and control your frustration by taking some personal development and management courses to guide you down the correct path.
You should also take accounting courses so that you can familiarize yourself with payroll questions or problems that you may have to fix and help people out with.