Customer Service Manager For A Tire Maker

How I Got The Job

My Education: AS, Applied Science, Oakland Community College

My Prior Experience: I worked as an assistant office manager for two years prior to getting hired by my current employer. I was hired to fill a customer service position and was promoted two years later to accounts receivable correspondent. I held that position for about four years and was then promoted to an accounts receivable analyst/manager of customer service.

My Job Profile

My Company: A tire manufacturer.

Job/Career Overview: My principal responsibility is managing our customer service representatives. Every year I set goals our employees should strive to attain. These typically include building positive working relationships with our customers, suppliers, and co-workers, while at the same time staying organized and managing time responsibly.

I also have is to collect a minimum of $80,000,000 per month from our customers. To do this, I maintain good working relationships with our customers and work hard to prevent any issue that could slow the payment process, which could include making sure the customer is billed properly by verifying on a regular basis that our price book is up to date. It is also important to make sure that the customers only receive exactly what they ordered.

Our account managers come to me when they have new customers to ship tires to who have to be entered in our system. Before I can do this, I have to contact the customers and have them fill out our Sales Tax Confirmation sheet and get a copy of their sales tax exemption certificates if they're resellers. Once I've receive these, I formally ask the controller to create a new customer account in our system.