My Education: AS, Applied Science, Oakland Community College
My Prior Experience: I worked as an assistant office manager for two years prior to getting hired by my current employer. I was hired to fill a customer service position and was promoted two years later to accounts receivable correspondent. I held that position for about four years and was then promoted to an accounts receivable analyst/manager of customer service.
My Company: A tire manufacturer.
Job/Career Overview: My principal responsibility is managing our customer service representatives. Every year I set goals our employees should strive to attain. These typically include building positive working relationships with our customers, suppliers, and co-workers, while at the same time staying organized and managing time responsibly.
I also have is to collect a minimum of $80,000,000 per month from our customers. To do this, I maintain good working relationships with our customers and work hard to prevent any issue that could slow the payment process, which could include making sure the customer is billed properly by verifying on a regular basis that our price book is up to date. It is also important to make sure that the customers only receive exactly what they ordered.
Our account managers come to me when they have new customers to ship tires to who have to be entered in our system. Before I can do this, I have to contact the customers and have them fill out our Sales Tax Confirmation sheet and get a copy of their sales tax exemption certificates if they're resellers. Once I've receive these, I formally ask the controller to create a new customer account in our system.
I rate this career 7 out of 10.
The best part of my job is working with a wonderful group of people in and out of my office. Every day I am in contact with people who work for the same company but are located in another state. I really enjoy it when customers contact me with urgent requests and I am able to help them out. There are times when I get a bit overwhelmed with the number of urgent requests. Having too much to do can be a bit stressful but I am still grateful to have a good job and to work with great people.
Take courses in accounting, finance, business writing, business law, tax, human resources, and business management. It is also important to be efficient in Microsoft Word and Excel and in SAP. Typing is a necessity but speed is not all that important. This position requires being detailed-oriented, well-organized, and having the ability to problem-solve and make decisions quickly.