My Education: BA in Communications, USC
My Prior Experience: I worked as an office assistant for a small business.
My Company: I work for an insurance company. The company offers property insurance covering homes, automobiles, mobile homes, and their contents.
Job/Career Overview: A customer service representative is usually the first point of contact when a customer calls a company or walks through the door. The customer service representative is responsible for insuring that the needs of the customer are met. If he cannot meet the customer's needs, then he or she is responsible for putting the customer in contact with someone who can help them.
More Insights: Many people view customer service as a dead end job, but it is really a rewarding career. If you enjoy helping and meeting new people on a daily basis, it is the perfect career field for you.
I rate this career 7 out of 10.
The best parts of the career are the constant change and fast-paced environment. No two days are alike and you get the opportunity to talk to many different types of people each day. You are constantly answer phones or helping customers, so the pace is very fast. It makes the day go by extremely fast and keeps you on your toes. In addition, you tend to learn something new everyday, which is really great.
The worst part of the career is the possibility of coming into contact with unhappy customers. You must maintain professionalism even when a customer is using vulgar or demeaning words toward you.
Consider taking courses to increase your typing skills - you are usually required to type notes during your conversations with customers.
If you do not enjoy working with people and helping people, this career is not for you.
Increase your knowledge of communication techniques - you will come in contact with many different types of people and it is important to learn how to communicate with different people in different ways. Not everyone communicates the same way.
Learn a foreign language, specifically Spanish. Customers come from all walks of life and from many different countries, and Spanish will be very helpful.