My Education: legal secretarial certificate, Chandler Secretarial School
My Prior Experience: I worked for several law firms as a legal secretary prior to having children. I returned to the work force as a bank teller when my children were in school. From there I moved into the loan servicing department where I worked as a servicing clerk for several years. I was promoted to specialist in that department about five years ago.
My Company: I work for a large savings bank in a suburb of Boston.
Job/Career Overview: I work as a loan servicing specialist for a large savings bank. I start my day by checking computer reports of the previous day's work to be sure that any payments made on loans were done correctly. If there are any problems, I will spend time researching what went wrong and correcting it. Part of my job requires that I act as a liaison, or contact person, for the company that now does the servicing of our home mortgages. In this capacity I often request information for a customer on billing or taxes. More often, I just let the customer know that his payment's been received and his home is safe for another month. During these tough economic times I have been answering more calls on what our customers can do to lower their payments so they won't lose their homes to foreclosure.
The one thing that I like about my job is that every day is different. I never know where the next problem is coming from and what it will take to resolve the issue.
More Insights: When I began as a part-time teller, I never imagined that I would wind up in the servicing department. I had at one point thought I would like to become a mortgage processor. That did not work out but the servicing job did. I am glad now that it happened that way as I can truly say there is never a dull day in my job. I never know what the day will bring.
I rate this career 8 out of 10.
The best part of my job is that it is not routine. There are a few things that need to be done each day, but once the phone rings, it could be a research project that will take several hours. Or it could be helping a customer choose the right payment option to fit their needs.
The worst part of the job is having to listen to irate customers who want to blame me for everything they can think of.
A career in banking can be rewarding. A business degree is a good place to start. Several banks, including the one I work for, have management training programs where you have an opportunity to work in all areas of banking. This is a great overview and allows you to choose the area you feel will be the best fit for you. Once you begin working for the bank, there is an opportunity to broaden your knowledge of banking by taking courses through the bank.