Loan Service Specialist For A Savings Bank

How I Got The Job

My Education: legal secretarial certificate, Chandler Secretarial School

My Prior Experience: I worked for several law firms as a legal secretary prior to having children. I returned to the work force as a bank teller when my children were in school. From there I moved into the loan servicing department where I worked as a servicing clerk for several years. I was promoted to specialist in that department about five years ago.

My Job Profile

My Company: I work for a large savings bank in a suburb of Boston.

Job/Career Overview: I work as a loan servicing specialist for a large savings bank. I start my day by checking computer reports of the previous day's work to be sure that any payments made on loans were done correctly. If there are any problems, I will spend time researching what went wrong and correcting it. Part of my job requires that I act as a liaison, or contact person, for the company that now does the servicing of our home mortgages. In this capacity I often request information for a customer on billing or taxes. More often, I just let the customer know that his payment's been received and his home is safe for another month. During these tough economic times I have been answering more calls on what our customers can do to lower their payments so they won't lose their homes to foreclosure.

The one thing that I like about my job is that every day is different. I never know where the next problem is coming from and what it will take to resolve the issue.

More Insights: When I began as a part-time teller, I never imagined that I would wind up in the servicing department. I had at one point thought I would like to become a mortgage processor. That did not work out but the servicing job did. I am glad now that it happened that way as I can truly say there is never a dull day in my job. I never know what the day will bring.