My Education: Associate's Degree in Humanities; ECC North
My Prior Experience: This was my first job after graduating from college. Before that I had been a homemaker.
My Company: I work for the mortgage division of a bank.
Job/Career Overview: I work for a mortgage company in the government loan division. Government loans are given through FHA and VA. They each have a set of rules that have to be followed when processing a mortgage. My job is to make sure that all those rules were followed after the mortgage closes. That is, I have to look over all the paperwork and make sure that no forms are missing and that all forms are completed properly and are signed by the appropriate parties (i.e., the borrowers, attorneys, real estate agents, etc).
If any paperwork is missing or not filled out and signed correctly, I have to obtain the paperwork and go back to the borrowers, attorneys, etc. and have them fill the forms out. It is then my job to submit the mortgage loan paperwork to either VA or FHA for them to make sure all forms are included and signed. They will then approve or reject the loan depending on if it meets all requirements.
In addition to these tasks, I also help out in other departments of the mortgage company, as needed.
More Insights: One thing that surprised me about my occupation is the camaraderie among my coworkers. I always thought that competition in an office setting would make some people envious and give others a sense of superiority, but everyone in my division was very helpful and cooperative and did what they could to help others succeed.
The most important qualities for success in my job field are patience and understanding. It sometimes takes a very long time to correct any mistakes made during the mortgage process and it can be frustrating if you're in a rush to get things done.
I rate this career 6 out of 10.
The best part of my career is the fact that I am the only person who works on government loans so, for the most part, I get to make my own decisions without worrying about if coworkers agree with me or not.
The worst part of my career is dealing with borrowers who are upset that they still have to sign forms even after the mortgage loan has closed and they are already living in their new house. Some of the borrowers get upset or refuse to sign anything and then it's difficult for me to get the loan approved by the government agency.
My degree is in Humanities with a concentration on English. Part of the reason I was hired was due to my language skills. My advice would be to learn the basics of English grammar and spelling. This is very important when dealing with coworkers, managers and clients. How you represent yourself through correspondence reflects directly on your abilities.
Take a public speaking course and learn basic customer service skills.
Learn how to use Microsoft Office, including Excel and Powerpoint.