Inside Support Engineer Careers

Things you need to know, but nobody tells you

Biggest Surprises

"I Find Great Satisfaction Improving Working Conditions...
Overall a safety engineer does not design processes for safety. The most surprising aspect is that a safety engineer must reduce potential safety exposures AFTER the installation or construction of a process. This would include new manufacturing and processing systems. As a consultant a safety engineer get to see many different manufacturing plants and products. It is very intriguing to see how products are made and as a third party you many times are the one who notices situations and provides better, safer ways to do things." (Industrial Safety Consultant; 2013)

Career: 22 years of experience, currently based in Missouri, male
School: Studied Safety Engineering at Central Missouri State University in Missouri; completed Bachelor degree in 1988

Best & Worst Things About This Career

Senior Technical Support Engineer: "Customers are often frustrated by the problems they've been experiencing and their calls to Support can be trying to handle. We often have to placate them by explaining that we will investigate things further and get back to them. A positive part of this position is feeling like you know the answer that the customer needs. It is nice to know that you have provided assistance to the customer to get them back to a working state." (2010)

Career Background

Support Engineer

  Job Tasks
  Work Environment
  How to Prepare for the Job
  Job Outlook

Career Tips

"You Can Make Recommendations That Can Save Someone's Life...
If you want to be a safety engineer learn to observe and be able to ask how things work." (Industrial Safety Consultant; 2013)

You need to be ready to handle issues on demand. We are often burdened with solving problems that we've never encountered. Juggling many issues at the same time can be difficult. You need to learn how to prioritize what is most important, both from the customer perspective and from your own perspective, deciding what can be handled fairly quickly and what will consume a lot more time." (Senior Technical Support Engineer; 2010)