Inside Hotel Manager Careers

Things you need to know, but nobody tells you

Biggest Surprises

"Workload And Workplace Attitude...
For an upscale resort, I was surprised over how much down-time the actual job entails despite the high expectations from guests and management alike." (Reservations Agent; 2014)

Career: 1 years of experience, currently based in New York, female
School: Studied Political Science at SUNY New Paltz in New York; completed Bachelor degree in 2012

"I was surprised that my degree in business management was so helpful to me when I was self-employed. My husband and I had a restaurant for 14 years. There were many aspects of my education that helped....including accounting and business law. I was able to only hire an accountant during tax season, which saved us a lot of money through the years." (Hospitality Manager; 2012)

Career: 18 years of experience, currently based in Kansas, female
School: Studied Business Management at Pittsburg State University in Kansas; completed Bachelor degree in 1993

Best & Worst Things About This Career

Innkeeper: "The best part of my job is that I get to make people happy and feel relaxed. Meeting a stressed, overworked guest, and helping them become at ease and relaxed, is wonderful! But the worst part is dealing with spoiled guests that aren't ever satisfied. Giving and giving and giving without ever seeing the fruits of your labor is highly frustrating. Fortunately, those guests are few and far between. If you aren't willing to give without receiving in return, innkeeping may not be for you." (2011)

Career Background

Hotel Manager

  Job Tasks
  Work Environment
  How to Prepare for the Job
  Job Outlook

Career Video

Career Tips

"Make The Guest Return...
Hone your customer service skills and concentrate on how to make a guest satisfied to guarantee their return." (Reservations Agent; 2014)

"Long Hours...
Work in a place where you have a social life and support system, because you will work long hours and not have ample opportunity to grow your social network, or create one if you have moved to a new area. Definitely take some business courses, because it is very helpful in analyzing your business and setting the cost of rooms. Make sure that you are happy with yourself, because if you aren't, the guests will sense that and have a less positive feeling from their stay." (Innkeeper; 2011)