Online Customer Service Training

Insider tips for choosing and succeeding in the right school and career

School Surprises

"The Admission Was Extremely Helpful And Made It A Point To Get Me On The Right Track And Stayed In Contact...
What surprised me the most to be able to still work and keep a class schedule that fit my need. No need to be in a classroom as long as I completed my assignments by the due date." (Sales; 2013)

Career: 9 years of experience, currently based in Michigan, female
School: Studied Legal Studies at South University in Georgia; completed Associate degree in 2011

"Responsive & Interactive Discussions...
I was very surprised about how responsive the teachers were for the online courses. I studied during odd hours while working as a waitress and I always worried I would miss a deadline waiting for a response from a faculty member, but they were very "on the ball"." (Receptionist; 2014)

Career: 2 years of experience, currently based in California, female
School: Studied Business Administration at American InterContinental University in Illinois; completed Associate degree in 2005

"More Of A Personal Experience With Others Than Expected...
I was surprised at how much of a convenience it was to actually go to school online. I received major feed back on all of my assignments that helped with the next and the questions I had were answered in a timely manner." (Customer Service Representative; 2013)

Career: 3 years of experience, currently based in Georgia, female
School: Studied Business Administration at University Of Phoenix in Michigan; completed Bachelor degree in 2011

"More Interactive Than I Thought...
I was surprised that online learning could be so interactive. I thought I would mostly do work on my own without much interaction but I ended up spending hours of time talking to my professor and coworkers." (auto insurance claims adjuster; 2014)

Career: 2 years of experience, currently based in Colorado, female
School: Studied Organizational Development at Regis University in Colorado; completed Bachelor degree in 2011

"More Cheap Than I Thought It Would Be...
The thing that interested me the most was that the college only accepts people who have a B-A average and that they called me to join their university. The other thing was that the college has some of the classes that I prefer to participate in and that the are cheap." (customer service; 2013)

Career: 7 years of experience, currently based in Oregon, female
School: Studied Business at Western Governers University in Washington; completed Bachelor degree in 1981

"Excellent Technology...
I was actually surprised at how much technology is available for studying online. It's pretty much just like sitting in a classroom at times, but done virtually." (business sales and service representative; 2014)

Career: 5 years of experience, currently based in South Carolina, female
School: Studied Library And Information Science at San Jose State University in California; completed Master degree in 2010

"Easier Than I Thought...
I was surprised to find that Troy University offers several Online Degrees in which you can get the full degree online without ever stepping foot into a classroom." (Coordinator Student Collections; 2014)

Career: 2 years of experience, currently based in Alabama, female
School: Studied Business Administration at Troy University in Alabama; completed Bachelor degree in 2010

"Being Successful While Completing An Online Course Of Study...
I was surprised by how easily I was able to complete the courses through this university. All of the information needed was provided to me online. I was able to print what I needed so that I could work offline if needed. The course of study fully engaged students to keep them on track with completing the course in a timely manner without feeling rushed or overwhelmed." (Customer Service Representative; 2014)

Career: 6 years of experience, currently based in Washington, female
School: Studied Business at University Of Phoenix in Arizona; completed Associate degree in 2012

Career Background

Customer Service Representative

  Job Tasks
  Work Environment
  How to Prepare for the Job
  Job Outlook

Career Video

Best School Tips

"Researching The School Is CRITICAL...
Be sure to fully research the length of time/courses required for your degree. I was told well after enrolling and even completing several classes that a second "term" was required for completion of my degree, which would require additional student loans beyond what I had already taken out. The school didn't seem particularly concerned if I completed the degree or not." (Receptionist; 2014)

"Requires More Determination Than I Thought...
In order to be able to complete a college degree online program, you must be self motivated and self disciplined." (Coordinator Student Collections; 2014)

"Plan To Study...
Plan out your study time appropriately. Its hard to stay caught up if you don't have enough time to study appropriately." (auto insurance claims adjuster; 2014)

Join. If the college meets your standards, then it is for you." (customer service; 2013)

"It Is Possible To Succeed At An Online School...
Use the student message boards to your advantage and see what other students have said or are saying about the course of study you are interested in studying. This can greatly increase your chances of success and know that you are not alone in your struggles. It is also important to set aside a set time each day to dedicate to your studies." (Customer Service Representative; 2014)

"Focus Without Distractions...
Although it is online, it is important that there is a lot of concentration and focus that is needed. Do not slack, or it is easy to get behind. Self paced or online classes are not always easier than the live ones." (Customer Service Representative; 2013)

"Dedicate Yourself...
Dedicate yourself and manage your time wisely. Make sure you know what is due when and get everything done. If you're not fully dedicated to your education, you won't make the most of it." (business sales and service representative; 2014)

"Check Out All The Information That They Offer Like Student Resources, Counseling, And Groups Like Sororities And Such...
The tips I would provide is they have plenty of resources to help their students with the work, like tutoring, health/therapy, and counseling. They also have tools to help you in your classes. They also had groups students could join that gives you the full college experience." (Sales; 2013)